Privacy policy

  1. General 

    1. Villu Pty Ltd ABN 60 676 798 084 (Villu, we or us) recognises that your privacy and the protection of your personal information is important to you. This policy sets out how we collect, use, disclose and secure your personal information. It also sets out your rights to access and correct your personal information held by us.

    2. At Villu, we take our privacy obligations seriously and are committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Privacy Act).

    3. This policy covers all of our business activities, including:

      1. this website and our social media accounts; and

      2. our retail and wholesale services, including via this website.

  2. What is personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

  1. Collection of your personal information

    1. We will usually collect your personal information directly from you. In certain circumstances, we may also collect your personal information from third parties (such as service providers or partners), where you have consented to this. 

    2. We usually collect personal information in the following ways:

      1. directly from you, via our website (including via our service providers and partners such as Shopify) and social media accounts, or by telephone, email or in person; 

      2. if you use or purchase our services;

      3. through your other dealings with us, including your enquiries, feedback, questions, complaints, or employment applications;

      4. from third party service providers, where you consent to this;

      5. from publicly available sources of information; 

      6. from government and other agencies, where necessary depending on the nature of our relationship (e.g. from credit reporting agencies); and

      7. via any other method permitted by law and where you have given your consent.

    3. The types of information we collect will depend on the nature of our relationship with you and may include your:

      1. name, address, email address, phone number, fax number; and

      2. financial information, like your credit card number or debit card number you’ve used in a transaction with us, bank account information and transaction records;

      3. body size and style preferences;

      4. commercial information, like products you purchased, considered, or viewed on our website or social media accounts;

      5. internet activity, like your online identifier, IP address, browsing history, search history, click history, information about how you navigate within our services and which elements of our services you use the most;

      6. information about your equipment used to access our website (such as hardware model, operating system type);

      7. personal location information (including precise location information, latitude and longitude); 

      8. inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics; 

      9. cookie data – we use cookies and similar tools to enable the functionality of our website and services, to assess and improve our website and services, and to deliver more tailored content to you. For more information on cookies, see the section below titled “Cookies and analytics”; 

      10. social media - we collect your personal information from social media and video sharing sites like Instagram, Facebook, TikTok, Twitter, Pinterest, and YouTube. This includes your email address if you sign-up to our newsletters and your username or handle if you follow Villu’s social media accounts; and

      11. other personal information, as necessary.

    4. You do not need to give us personal information, but if you don’t, we may not be able to provide you with services or allow you to participate in an advertised activity.

    5. We will not collect personal information in a way that would be unlawful or where such information is unnecessary or unrelated to our business activities.

  2. Sensitive information

    1. We do not actively collect sensitive information such as information about your racial or ethnic origin, political opinions, criminal history, religious or philosophical beliefs, trade union membership, sexual orientation or health.

    2. We will only collect sensitive information if you have given your consent for us to do so and the information is reasonably necessary for us to carry out our functions or activities, or as otherwise permitted under the Privacy Act. 

    3. If we hold any sensitive information about you, that information will only be used and disclosed by us for the purpose that you provided it for.

  3. Use and disclosure of your personal information 

    1. We use and disclose the personal information we collect for business purposes and to fulfil our legal obligations. This may include the following:

      1. to provide you with information about our services, including information of a marketing nature;

      2. to send you information about special offers, publications and newsletters;

      3. to verify your identity;

      4. to provide you with the information and services you request; 

      5. to process employment applications;

      6. to improve and manage our business and services;

      7. to customise your experience when using our website and services; 

      8. to address and answer any enquiries or questions that you might have; and

      9. in accordance with applicable laws, including the APPs.

    2. We may disclose your personal information to our employees and third-party service providers, as we deem necessary to enable us to conduct our business activities and to facilitate our dealings with you. Service providers we may disclose personal information to include: 

      1. legal and other advisors; 

      2. promotional agencies; 

      3. website and database developers; 

      4. cloud service providers; 

      5. sales and ordering platforms; 

      6. payment processors;

      7. CRM and marketing tools providers; and

      8. web hosts.

  4. Direct marketing

Unless you opt out, we may use your personal information to inform you about products, services and special offers by post, telephone or any form of electronic communication. We may also contact you on behalf of external business partners about particular offerings that may be of interest to you unless you opt out.

  1. Anonymity 

You may, in some circumstances, have the option of not identifying yourself or using a pseudonym when you deal with Villu, such as if you are making a general enquiry about us. However, if you choose not to provide your personal information, we may not be able to provide you with a product, program or service you request.

  1. Cookies and analytics

    1. A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.

    2. We use cookies to provide our website and to identify which pages are being used and how you use them. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.

    3. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from using the full capabilities of the website.

    4. We may also use third-party analytics tools, such as those provided by Meta, Google Analytics and Shopify, to provide us with information about how you use our website. These analytics tools may place or access cookies on your device, which allows them to monitor your web browsing activity. More information regarding the services provided by Meta, Google and Shopify, including their privacy policies and information about opting out is available on their websites:

Meta: https://www.facebook.com/policies/cookies, https://privacycenter.instagram.com/policies/cookies/ 

Google: https://policies.google.com/technologies/partner-sites

Shopify: https://www.shopify.com/au/legal/privacy 

  1. Storage and security of your personal information

    1. Villu may hold your personal information in a number of different formats, including software programs (located both onsite and offsite, including in the cloud), databases, filing systems and in offsite backup storage. 

    2. Villu is committed to ensuring that the information you provide is secure and we take all reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or misuse. However, we cannot ensure the security of any information that you transmit to us over the internet and you do so at your own risk.

  2. Disclosure of personal information outside Australia

We may disclose your personal information to overseas recipients. For the purpose of storing and backing up data, we are likely to disclose your personal information to overseas recipients, in locations that include Arizona, USA. 

  1. Access to your personal information

At any time, you may request access to personal information about you that Villu holds by contacting us using the details below. We will endeavour to process your request within a reasonable time. We will generally give you access to your personal information, and if we do not, we will take reasonable steps to meet your needs (for example by letting you know generally the kind of information we hold about you). We will also give you the reasons why your request has been refused and advise you on avenues to make a complaint.

  1. Correction of your personal information

You should notify us if there are any changes to your personal information. You may ask us at any time to correct personal information we hold about you by contacting us using the details below.

  1. Complaints 

Please notify us if you have any complaints relating to Villu’s handling of your personal information. We will investigate all complaints and respond to you within a reasonable time and in accordance with our legal obligations.

  1. Changes to this policy 

    1. This policy was last updated on 5 November 2024. 

    2. Villu may amend this policy by publishing a revised policy on our website. Any changes will be effective as of the date they are published.

  2. Other websites and apps 

Our websites, apps and social media pages may contain links to other websites or apps (including social media platforms) of interest. Please note that we do not have any control over those websites or apps. We are not responsible for the protection and privacy of any information which you provide whilst visiting such websites or apps and such websites or apps are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website or app in question.

  1. Contact details and further information 

    1. If you have any questions in relation to privacy or wish to access or correct your personal information, please contact us directly by email at info@villu.com.au. 

For further information about privacy issues in Australia, see the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.