Shipping policy

How much is shipping? 

We offer complimentary standard shipping within Australia on orders over $200. Express Post orders are $15. 

Orders under $200 are charged a flat $10 fee. 

How long will it take to receive my order? 

Orders will be processed within 1 business day of order placement. You will receive an email with a tracking number when your order has been dispatched. 

Our orders are, by default, shipped as a Standard Parcel with Aramex Courier or Australia Post. Estimated delivery time is 2-7 business days. 

If your order is urgent please reach out to us on info@villu.com.au and we will do our best to help. 

What are the international shipping rates and delivery times? 

We offer complimentary standard international shipping for orders over $300

Orders under $300 are charged as follows:  

* Some countries can only be shipped via Australia Post. 

What about customs fees?

Taxes and Duties are calculated and charged at checkout. 

Can I cancel or edit my order?

If you need to change or cancel an order, please contact info@villu.com.au as soon as possible. We unfortunately cannot make any changes or cancel an order once it has been processed, however we will do our best to assist if there has been a mistake. 

Can I change my delivery address? 

Reach out to info@villu.com.au with your updated shipping address. If your order has not been processed for dispatch, we can make the change. 

If you will not be able to collect the package from the address you originally provided, please contact the shipping provider once tracking has been generated and fingers crossed they may be able to change it on their end. 

My parcel hasn’t arrived. What should I do? 

We’re sorry to hear you haven’t received your beautiful new item. Please reach out to us on info@villu.com.au and we will investigate. 

My tracking says delivered but I don’t have my order

Please first check your letterbox, front door area, with people in your household, with your neighbours or building management. If you cannot locate your parcel, please reach out to us on info@villu.com.au. We will work with you to get to the bottom of it. 

I have refused a shipment

Customers who refuse a shipment from Villu are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of return shipping. The amount will be deducted from your refund.